Refund and Returns Policy

Welcome to Streamlyy IPTV, your premium IPTV service. We aim to provide you with the best entertainment experience. Please read our refund and returns policy carefully to understand the terms and conditions of refunds and returns for our services.


Refund Policy:


We offer refunds under the following circumstances:

  1. Service Disruption: In the event of prolonged service disruption due to technical issues on our end, you may be eligible for a refund. Our team will diligently work to resolve the issue, and if it remains unresolved, you can request a refund.

  2. Cancellation within Trial Period: If you choose to cancel your subscription within the trial period, a full refund will be issued. The trial period is 48h from the date of subscription activation.

  3. Unauthorized Charges: If you notice any unauthorized charges on your account, please contact us immediately for investigation and resolution. If the charges are indeed unauthorized, a refund will be processed.


Returns Policy:


As IPTV services are digital, returns in the traditional sense don’t apply. However, if you encounter technical issues, please reach out to our customer support team. We will work with you to troubleshoot and resolve the issues promptly.


How to Request a Refund or Return:


  1. To request a refund or address service-related issues, please contact our customer support team through email at or via our live chat available on our website.

  2. Provide details about the issue you’re facing, including error messages, dates, and times of occurrence.

  3. Our customer support team will guide you through troubleshooting steps. If the issue cannot be resolved, and you meet the criteria for a refund, the process will be initiated.


Refund Processing:


  1. Refunds will be processed using the same payment method used for the original purchase.

  2. The refund processing time may vary depending on your payment provider. It typically takes 7 business days for the refund to reflect in your account.




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